Repair Center

Services and Capabilities

In operation since 1997, Sunburst Electronics' Repair Center is ISO 9001:2000 certified and staffed with qualified operators and technicians. Our Repair Center has dedicated equipment, documentation systems and controls that ensure quality output and fast turnaround.

Two Repair Center services that are very popular with our customers include Sunburst's Board Exchange Program and end-of-life product management.

Board Exchange Program - How it Works

Customers recognize Sunburst as an ongoing "repair support arm" and regularly submit field-return cores for repair - enabling Sunburst to build a core inventory for future orders. When customers send field return cores, they have the option of having the same unit repaired and returned; or, they can simply order that same assembly number in Sunburst's existing inventory. The end goal of Sunburst's Board Exchange Program is meeting customer needs quickly and efficiently. Often, Sunburst tests, upgrades and ships in-stock boards the same day.

End-of-Life Product Management

Many of our customers cater to companies that for a variety of reasons are not ready to upgrade to the latest equipment and electronic controls in their industries. Sunburst's Repair Center strives to keep customer "end users" satisfied by specializing in end-of-life product management and repairing products that are no longer available in the marketplace - controller boards, meters and display boards, for instance. We also upgrade outdated products to the latest revisions possible

Our Streamlined, Repair Center Processes Make the Difference

Sunburst Electronics' Repair Center has proven, streamlined processes in place that facilitate our ability to deliver working, upgraded units to customers within a very short period of time.

All assemblies are logged into Sunburst's system and checked for repair status. Once a determination is made on whether boards can be repaired, a repair router is assigned, which accompanies assemblies throughout the repair process. Data on the router includes both part and serial numbers, revision status, and repair details that help ensure proper traceability for each assembly.

Our responsibilities include:

• Functional testing
• Repair
• Upgrades to latest revisions when required
• Programming
• Repair history marking
• Data entry/record collection
• Package and label

Sunburst's Repair Center work is warranted for one year and generated in an ESD safe environment.

Repair Center Services and Capabilities Snapshot:

• Thermal chamber for hot and cold failure assessment
• Burn-in ovens for aging of repairs
• Conformal coating
• Through-hole, surface-mount and chassis assembly repairs
• Troubleshooting expertise

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